Steve Hancock

Drive the implementation of best in class products to migrate systems and data from in house and small vendors to large, cloud based vendors. A proven track record of delivering solutions that standardize operations and ensure compliance with regulatory requirements across key areas: scheduling, training, compliance, certification, qualification, safety management, clinical charting, CQI, & fit-for-duty.

• Drove improved user experience through agile product development by utilizing user stories, requirements, backlogs, standups, and consistent vendor management.
• Improved revenue collection by implementing recurring payment & customer portal.
• Developed reporting solutions to empower managers and leadership with actionable insights.
• Spearheaded the development and launch of a new LMS to train employees & customers while coaching course owners on the creation and deployment of impactful learning content.
• Implemented change management processes to ensure smooth rollouts and updates of all products.

Results-driven EdTech leader with extensive experience in architecting learning system strategies and driving innovative eLearning products.

• Successfully implemented new LMS systems & established governance for all EdTech systems, supporting a 300% increase in worldwide customer engagement.
• Directed academic portfolio team to manage delivery and operational systems while mentoring business analysts, project managers, and IT staff to ensure seamless execution.
• Championed customer-focused requirement gathering, leading to enhanced learning experiences and the development of agile LMS and content delivery products.
• Provided product ownership for all eLearning initiatives, implemented metrics to measure learning effectiveness, and managed vendor relationships and curriculum development to deliver high-impact educational outcomes.

Taught thousands of students in web development & productivity software

Minor in Business Management & Music